In some areas, the home owner is responsible for unpaid trash bills and therefore is notified if the bill is unpaid.

Recycling material travels directly to a Material Recovery Facility where it is sorted by hand, separated by type, washed (if appropriate), compacted, baled and prepared for sale on the open market. Trash is taken to the landfill.

Some cities require residents to have trash service for health and safety reasons.

The person that pays the bill must be the one contacting us to establish service.

Please check your city specific information to see if we pick up electronic waste for your area.

Large items must be placed on the curb.

Whenever possible, please place carts on the street. If placing carts on the street in not an option, place them on the sidewalk.

Dirt is not permitted in the green waste carts due to weight limitations.

Please call our Customer Service Department. Click on your service area to get the Customer Service phone number for your location.

We don’t offer this service at this time but will keep it in mind for future services.

You won’t know how much the container weighs, but clean-up bins (3 yard) are designed to hold light weight material not heavy construction debris like concrete, brick, dirt, tile, asphalt, etc. If you keep heavy material out of the bin, you should be able to keep within the 500 lb. weight limit.

Customers who would like to begin or cancel their service may do so by contacting the Customer Service center for their area. Click on your service area to get the Customer Service phone number for your location.

Not typically, but it depends upon the size of the route.

Photos are not available at this time.  For more information, click on your service area to get the Customer Service phone number for your location.

Please call our Customer Service Department. Click on your service area to get the Customer Service phone number for your location.

We offer containers for rent from 3 cubic yards up to 40 cubic yards. The typical rental schedule for the bin is 7 days. If you need to keep it longer than 7 days, please contact us at least one business day in advance so we can reschedule the exchange or removal upon availability. A charge per each additional day may apply.

The following material cannot be placed in our containers:

• hazardous waste
• paints
• chemicals
• liquids
• electronic waste such as TVs or Computer Monitors
• refrigerators, air conditioners
• car parts

Material should be distributed evenly in the container with nothing sticking out above the rim. A false run fee maybe assessed if the driver cannot deliver or remove the container for any reason. Contact the Customer Service center for your service area for more information about renting a temporary container.

Please click on the “Holiday Schedule” for a list of the holidays that we observe in your area.

Most residential customers are entitled to a “bulky-item” pick-up without charge. Call our Customer Service department to schedule a pick-up. Click on your service area to get the Customer Service phone number for your location. You will need to provide a description of the material to be collected. If you have more than a few items, we offer “clean-up dumpsters” for rent.

Residents can reduce the chances of scavengers having access to recyclables by setting the containers out in the morning of pick-up, rather than the night before. You may also want to consider tearing up or shredding personal documents. Also, try placing items that have value (such as soda cans, bottles) on the bottom of the container.

Local police recommend that you not confront the individual, but call the police Dispatch number (do NOT call 911). Without endangering yourself, try to obtain a description of the individual (s) and their vehicle, as well as a license plate number.

An expanded list of recyclables is provided in your service area’s Recycling link. Briefly, plastics exhibiting the numbers 1-7 in recyclable arrows; most glass food and beverage containers, milk or juice cartons, uncoated, uncontaminated paper, including business papers, shoe boxes, cereal and cracker boxes, newspapers, metals, such as tin and aluminum cans, empty paint cans with dry paint, food and juice cans and some lawn furniture.

With regard to washing recyclables, it is only necessary to rinse out the bulk of the contents of recyclable containers.

The commodities market is highly volatile, unpredictable and subject to wide market swings. The cities served by CR&R have arranged for CR&R’s material recovery facility (MRF) to assume that risk by taking all recyclables regardless of the market fluctuations. While the cities do not earn revenue for the recyclables, they also do not pay for landfill disposal of the less desirable materials or pay a processing fee when the sales price of recyclables is less than the cost of processing.

One of the goals of California State Law AB939 was to encourage recycling and required cities to divert 50 percent of their waste from landfills by the year 2000. The commingled automated recycling program has proven extremely effective in improving diversion rates allowing many cities to meet the mandated California target.

CR&R provides rental bins with a capacity of approximately three (3) cubic yards for small jobs, and 10- to 40-cubic yard capacity bins for larger disposal needs.

Residents may call the Customer Service center to request collection schedule information. Click on your service area to get the Customer Service phone number for your location.

The majority of residential waste is collected using an automated collection system operated by a single driver. This methodology allows the driver to collect waste without having to stop and get out of the truck to manually pick up the waste. This methodology also results in the most efficient and safest way to collect residential waste which, in turn, is reflected in the residential rate.

Call our Customer Service department to see what options are available for your area. Click on your service area to get the Customer Service phone number for your location.

This could be the result of “stop-service” because of non-payment on an account or perhaps the containers were obscured from the driver’s view. If a collection was missed for any reason other than non-payment, CR&R will send a driver out upon request. Click on your service area to get the Customer Service phone number for your location.

Most cities prefer to have one company responsible for service to limit the number of trucks on the streets, centralize reporting, standardize containers and collection days, and benefit from the economies of a single contractor which contributes to rate stability.

One of the goals of California State Law AB939 was for its cities to divert 50% of its waste from landfills by the year 2000. One of the methods to encourage residential recycling is through either a multi bin recyclable system or a single commingled recyclable system. In either event, the goal is to maximize the amount recycled and to reduce the amount of waste generated. Limiting the amount of waste generated to two or three containers encourages consumers to maximize the use of the recycling carts and to explore other techniques to minimize the amount of household waste generated.

Recycling material travels directly to a Material Recovery Facility where it is sorted by hand, separated by type, washed (if appropriate), compacted, baled and prepared for sale on the open market. Trash is taken to the landfill.

Please check your city specific information to see if we pick up electronic waste for your area.

We don’t offer this service at this time but will keep it in mind for future services.

You won’t know how much the container weighs, but clean-up bins (3 yard) are designed to hold light weight material not heavy construction debris like concrete, brick, dirt, tile, asphalt, etc. If you keep heavy material out of the bin, you should be able to keep within the 500 lb. weight limit.

Customers who would like to begin or cancel their service may do so by contacting the Customer Service center for their area. Click on your service area to get the Customer Service phone number for your location.

Photos are not available at this time.  For more information, click on your service area to get the Customer Service phone number for your location.

Please call our Customer Service Department. Click on your service area to get the Customer Service phone number for your location.

We offer containers for rent from 3 cubic yards up to 40 cubic yards. The typical rental schedule for the bin is 7 days. If you need to keep it longer than 7 days, please contact us at least one business day in advance so we can reschedule the exchange or removal upon availability. A charge per each additional day may apply.

The following material cannot be placed in our containers:

• hazardous waste
• paints
• chemicals
• liquids
• electronic waste such as TVs or Computer Monitors
• refrigerators, air conditioners
• car parts

Material should be distributed evenly in the container with nothing sticking out above the rim. A false run fee maybe assessed if the driver cannot deliver or remove the container for any reason. Contact the Customer Service center for your service area for more information about renting a temporary container.

Please click on the “Holiday Schedule” for a list of the holidays that we observe in your area.

No. Once the recycling trucks pick up the materials on collection day, the material travels directly to the Material Recovery Facility. After delivery, the materials are sorted by hand, separated by type, washed (if appropriate), compacted, baled and prepared for sale on the open market.

An expanded list of recyclables is provided in your service area’s Recycling link. Briefly, plastics exhibiting the numbers 1-7 in recyclable arrows; most glass food and beverage containers, milk or juice cartons, uncoated, uncontaminated paper, including business papers, shoe boxes, cereal and cracker boxes, newspapers, metals, such as tin and aluminum cans, empty paint cans with dry paint, food and juice cans and some lawn furniture.

With regard to washing recyclables, it is only necessary to rinse out the bulk of the contents of recyclable containers.

The commodities market is highly volatile, unpredictable and subject to wide market swings. The cities served by CR&R have arranged for CR&R’s material recovery facility (MRF) to assume that risk by taking all recyclables regardless of the market fluctuations. While the cities do not earn revenue for the recyclables, they also do not pay for landfill disposal of the less desirable materials or pay a processing fee when the sales price of recyclables is less than the cost of processing.

CR&R provides rental bins with a capacity of approximately three (3) cubic yards for small jobs, and 10- to 40-cubic yard capacity bins for larger disposal needs.

Residents may call the Customer Service center to request collection schedule information. Click on your service area to get the Customer Service phone number for your location.

Most cities prefer to have one company responsible for service to limit the number of trucks on the streets, centralize reporting, standardize containers and collection days, and benefit from the economies of a single contractor which contributes to rate stability.

No, we cannot accept a post-dated check as our payments are processed automatically.

You need your account number and access code from a recent bill to set up an online account. Please make sure that you are entering the account number in this format: XX-9999999.

You can check your balance and payments online or call Customer Service. Click on your service area to get the Customer Service phone number for your location.

Please check your bill for the Due Date field.

Yes, please contact the Customer Service center for your area and ask to speak with our Credit Department.

Please click on the “Manage Your Account” link to set up an online account.

Yes you can, please call our Customer Service Department. Click on your service area to get the Customer Service phone number for your location. Or you can make a payment online, if you prefer.

Please access your account information through our website. Please click on the “Manage Your Account” button to set up an online account or access an existing account.

Your automatic payment will be processed by the 25th of the month.

Most bills are generated at the beginning of the month. Residential customers are typically billed quarterly, every January, April, July and October. Please allow for printing and mailing time.

No, there is no additional fee to pay your on our website or over the phone.

Bills reflect quantity of services and dollar amounts being billed. Please check the total column for the amounts that are billed.

Please call our Customer Service Department. Click on your service area to get the Customer Service phone number for your location.

Customers that are set up on our automatic payment plan have a message on their bill indicating “Do Not Pay – Autopay Will Be Processed” along with “Autopay” in the check number field on the return portion of the bill. In addition, you can access your online account through our website and click on Billing Options to verify or change the automatic payment option.

Customers are billed early in the quarter in which service will be rendered, with the payment due within 30 days. Quarterly billing has resulted in lower printing, postage and collection costs, which helps stabilize the rates.